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Customer Service/Tech Support

SUMMARY:  This is a customer service/tech support opportunity that requires account management skills, HVAC technical knowledge, project management skills as well as new employee training skills.  This position must maintain open communications with the client on various levels to execute capital projects & service requests to completion.



Education / Experience:  An ideal applicant will have at a minimum an Associate’s degree in Project Management or equivalent with a minimum of 5 years of experience in the HVAC, Facility Maintenance, & Construction trades.  An EPA certification is preferred, but not required.


Skills, Knowledge, & Abilities:

  • Excellent technical knowledge & background of the HVAC industry & trades.
  • Excellent knowledge of the Facility Maintenance & Construction trades.
  • Excellent Project Management skills.
  • Excellent analytical & problem solving skills.
  • Excellent interpersonal skills.
  • Excellent organization skills.
  • Excellent mathematical skills.
  • Excellent written & verbal communication skills.
  • Good computer skills.
  • Ability to use computerized spreadsheets & database software.
  • Ability to resolve both routine & emergency problems.
  • Ability to establish priorities, work independently, & proceed with objectives.
  • Ability to read & interpret blueprints, technical drawings, & specifications.
  • Ability to develop the necessary scope of work & manage a project to completion. 
  • Ability to follow instructions.
  • Ability to direct subcontractors to meet company & customer expectations.


Physical:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception & ability to focus.  Must not be color blind. 


WORKING CONDITIONS:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Working conditions are normal for an office environment.  This position may require occasional weekend and / or evening work as required to meet deadlines.



  • Manage & develop new customer accounts.
  • Bid a variety of capital projects & develop an appropriate scope of work.
  • Negotiate contracts & maintain an open dialogue with customers.
  • Work with Property Managers, Landlords, & Clients to complete projects of all sizes.
  • Determine code & permit requirements for projects.
  • Train new employees.
  • Resolve conflicts & problems with suppliers, subcontractors, & customers.
  • Create client reports & support the Facility Maintenance Department Manager.
  • Dispatch & execute service call requests.
  • Manage & follow-up with subcontractors / vendors until job completion.
  • Maintain RMS databases & job files.
  • Process job files for invoicing.
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